Cookies Policy

Last updated: 24/09/2019

We use cookies and similar files or technologies such as pixel tags, web beacons, local storage, HTML5 local storage and mobile device IDs to store information or gain access to information stored on your device in device or equipment. You can find out more about cookies and similar technologies, and how we use them, in the information set out below.

If you wish to change your settings, please click here.

If you do not accept the use of these cookies or similar technologies, please disable them by following the instructions in this policy below or by changing your browser settings so that cookies or similar technologies from the Website cannot be placed on your computer or mobile device.

1. What is a cookie?

Cookies are small text files that uniquely identify your browser or device. The cookie file is stored on your browser. When you return to that website (or visit websites that use the same cookies) these websites recognize the cookies and your browsing device.

We also use technologies which are similar to cookies such as pixel tags, web beacons and mobile device IDs.

Pixels are small portions of code which we use on our Website. We use pixels to learn whether you have clicked on certain web content. This helps us measure and improve our services and personalize your experience.

Web beacons are invisible picture files that are placed on our Website. We use web beacons to see how you interact with our Website and other websites and understand how often you view certain content so that we can [make our website more efficient and easier to use. Web beacons collect limited information, including a cookie number, a record of the page on which they are placed and a timestamp. Websites may also carry web beacons placed by third party advertisers.

Mobile device IDs are a unique identifier which can be used to identify a mobile device. Our advertising partners use these to show you ads that are useful to you and also to make sure they don’t show the same ad to you twice.

We also use local storage to store data on your device such as the last time you visited a webpage, to remember which items you put in our shopping cart or can welcome you to our site.

We occasionally store information locally on your device using HTML5. This allows information to be stored in your browser after the browser has been closed and reopened. We only use HTML5 to store non-sensitive information, such as the previous page you viewed, the name of the current page you are viewing, the page title, and some of your preferences. We do not use HTML5 local storage to collect personal data from you. You can choose whether the data in HTML5 local storage should be kept beyond your current browser session or deleted. Depending on your browser, you can remove local storage, including HTML5, when clearing your cache and cookies.

1.1 Categories of cookies

Cookies do many different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies can tell us, for example, whether you have visited the Website or mobile app before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are different categories of cookies, including:

  • First party cookies, which are served directly by us to your computer or device.
  • Third-party cookies, which are served by a third party on our behalf. We use third party cookies for functionality, performance/analytics, advertising, social media purposes, and customer support.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by the Website or mobile app to recognise your computer or device when you open your browser and browse the Internet again.

2. What types of cookies do we use and how do we use them?

The types of cookies and similar technologies used by us and our partners in connection with the Website and mobile application can be classified into one of five categories, namely 'essential Website and mobile application cookies', 'functionality cookies', 'analytics and performance cookies', 'advertising cookies', and ' social media cookies'. Cookies do a lot of different tasks to ensure you enjoy your visit to our Website and mobile application, for example, they are used to remember your preferences on sites you visit, to help you navigate between pages more efficiently and to make sure the adverts you see on our Website mobile application are relevant to you and your interests. We have set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.

Type of cookie What it does How to block cookies
Cookies necessary for essential Website purposes These cookies are essential to provide you with the Website and any services available through this Website and to use some of its features, such as access to secure areas. Without these cookies services you have asked for, like transactional pages and secure login accounts would not be possible. You can block these cookies by changing your browser setting but as they are essential for the operation of the site and mobile app, this may impact the provision of our service.
Functionality Cookies

Functionality cookies record information about choices you've made and allow us to tailor the Website to you. These cookies mean that when you continue to use or come back to the Website, we can provide you with our services as you have asked for them to be provided.

These cookies allow us to:

  • Save your location preference if you have set your location on your homepage, if applicable, in order to receive a local weather forecast;
  • Remember settings you have applied, such as layout, text size, preferences, and colors;
  • Show you when you are logged in; and
  • Store accessibility options.
Please see the instructions set out in 'How to control or delete cookies'
Performance Cookies

We use performance/analytics cookies to analyze how the Website and mobile application is accessed, used, or is performing in order to provide you with a better user experience and to maintain, operate and continually improve the Website and mobile application.

We use Google Analytics, Google Tag Manager and Segment, which is a web analytics tool that helps us understand how users engage with the Website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website and mobile application. The reports disclose website trends without identifying individual visitors. For more information on Google Analytics, see here . You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

These cookies allow us to:

  • Better understand our Website and mobile application visitors so that we can improve how we present our content;
  • Test different design ideas for particular pages, such as our homepage;
  • Collect information about Website and mobile application visitors such as where they are located and what browsers they are using;
  • Determine the number of unique users of the Website and mobile application;
  • Improve the Website and mobile application by measuring any errors that occur; and
  • Conduct research and diagnostics to improve product offerings.
Please see the instructions set out in 'How to control or delete cookies' below
Advertising and Targeting Cookies

As you use our Website and mobile application, you will notice that it features advertising. We allow third party companies, including advertising companies, to place cookies on our Website and mobile application.

These cookies enable such companies to track your activity across various sites where they display ads and record your activities so they can show ads that they consider relevant to you as you browse the Internet.

Cookies also allow us and third parties to know whether you have seen an ad or a type of ad, and how long it has been since you've last seen it. This information is used for frequency capping purposes, to help tailor the ads you see, and to measure the effectiveness of ads.

We can use information from one device to help personalize your experience on another device.

Please see the instructions set out in 'How to control or delete cookies' below
Social Media Cookies

On some pages of our Website and mobile application, third parties that provide applications through our Website and mobile application will set their own cookies in order to track the success of their applications or customize applications for you. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us. Some pages of our Website and mobile application will also contain embedded content, such as video content from YouTube or Vimeo, and these sites will set their own cookies.

These cookies are used when you share an article using a social media sharing button on our Website and mobile application (e.g., Facebook, Twitter, or Google Plus) as the social network that has created the button will record that you have done this. If you are logged in to your account with the third party, the third party will be able to link information about you with your actions via cookies.

Please see the instructions set out in 'How to control or delete cookies' below

In addition to the cookies we use on this website, we also use cookies and similar technologies in some emails and push notifications which enable us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies will also be set on your computer or mobile device and will also be set if you click on any link within the email.

3. How to control or delete cookies and other locally stored data

We use cookies on this site to make sure you can use the site easily and enjoy the site. Some of these cookies are essential and we can’t provide our service without them, but there are others that can be turned off. You have the right to choose whether or not to accept these optional cookies and similar technologies. However, please note that if you choose to refuse cookies or other essential locally stored data such as certain types of HTML5 data you may not be able to use the full functionality of our Website and mobile application.

You can choose the types of cookies and other locally stored data settings you prefer to have on your device at any time by changing your preferences. You can access your preferences from the footer of each page, by clicking the link. Each category is accompanied by a description of how the cookie or similar technology works and the actions it performs.

You can change your preferences by changing the settings in your browser. Most browsers will allow you to choose the level of privacy settings you want. This lets you control your cookie settings so that you can:

  • See what cookies or other locally stored data you’ve got and delete them on an individual basis;
  • Block third party cookies or similar technology;
  • Block cookies or similar technology from particular sites;
  • Block all cookies or similar technologies from being set; or
  • Delete all cookies or similar technologies when you close your browser.

Deleting cookies or similar technologies means that any preference settings you have made on a website will be lost. If you have set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies or similar technology means functionality on our websites will be lost, as described above. We do not recommend turning all cookies or similar technologies off when using our websites as we cannot guarantee that your experience on our Website and mobile application will be as good as it could otherwise be.

If you want to reduce your settings at any time (for example, if you accept all cookies, but later decide you do not want a certain type of cookie) you’ll need to use your browser settings to remove any third party cookies or similar technologies dropped on your previous visit.

For more information on how to manage the most popular browsers, please see below:

3.1 How to opt out of online ads

You have the option to opt out of seeing targeted online ads from us and other participating companies by visiting http://www.youronlinechoices.com/uk/your-ad-choices. Please note that this list will contain more networks than those used on our site. Alternatively, you can opt out of certain cookies through the settings in your browser. Please note that neither of these options mean that you will see less advertising when you visit our site, the only effect is that the advertising will be less relevant to you.

Alternatively, you can manage cookies through the settings in your browser. Please note that this does not mean that you will see less advertising when you visit our Website and mobile application, the only effect is that the advertising will be less relevant to you.

Please note that these lists will contain more networks than those used on our Website and mobile application.

We have also set out below links to some of our partners who set cookies on our Website and mobile application. These links contain instructions on how to opt out of cookies:

e.g. http://www.google.com/ads/preferences/html/opt-out.html

To learn more about the advertising companies we work with and the choices they offer, please take a look at the following resources:

  • Digital Advertising Alliance; and;
  • European Interactive Digital Advertising Alliance

3.2 How to opt out of managing performance cookies

You also have the option to opt out of having your browsing activity within websites recorded by performance cookies. We use the companies set out below and you can opt out of their cookies by clicking on the links provided. Please note that this will take you to the relevant third party website and will stop any further cookies being set by those third parties.

https://tools.google.com/dlpage/gaoptout

You should remember that if you block performance cookies, we cannot learn about your preferences or about what you like or don’t like in relation to our website.

When you visit our Website and mobile application for the first time, we will provide you with a notice which lets you know how we use cookies, why we use them and how you can change which cookies you accept. You can opt in to the cookies you consent to. Please note that if you choose not to receive our cookies, we cannot guarantee that your experience on our Website and mobile application will be as good as it could otherwise be.

4. Changes to this policy

We will occasionally update this policy to reflect changes in our practices and services. When we post changes to this policy, we will revise the "Last Updated" date at the top of this policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes on the Website and mobile application. We recommend that you check this page from time to time to inform yourself of any changes in this policy or any of our other policies.

5. Need more information?

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

6. Cookies that have been set in the past

If you have disabled one or more cookies, we will still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

7. Contact us

If you have any questions or comments about this policy, or privacy matters generally, please contact us via email privacy@kindredteam.com or this address: Kindred, PEM, Salisbury House, Station Road, CB1 2LA.

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